Ford extends transmission guarantee for 560,000 Fiestas, Focuses

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Ford extends transmission guarantee for 560,000 Fiestas, Focuses

DETROIT (AP) — Ford is extending the warranties on about 560,000 small vehicles within the U.S. and Canada to cowl a litany of issues with a troubled six-speed automated transmission.

The firm has confronted a string of lawsuits and complaints concerning the transmissions, which may lurch into gear or really feel like they’re slipping.

The newest transfer covers 2014 by way of 2016 mannequin 12 months Focuses constructed earlier than Nov. 5, 2015, in addition to 2014 and 2015 Fiestas constructed earlier than Oct. 15, 2014.

It extends clutch warranties to seven years or 100,000 miles, whereas the guarantee on the transmission management pc goes to 10 years or 150,000 miles. Ford additionally will reimburse clients on this group who paid for clutch repairs out of their very own pockets, and it’s giving house owners of older Focuses and Fiestas one other likelihood to get a free transmission software program replace.

The extension, coupled with earlier Ford actions, signifies that all Focuses and Fiestas constructed earlier than the second half of 2015 will get the prolonged warranties. The firm says fixes had been made on the manufacturing unit for vehicles constructed after that point.

It’s one other growth in an extended string of issues with the Ford transmissions, which have resulted in a lawsuit settlement within the U.S. and a wonderful in Australia. In 2017, Dearborn, Michigan-based Ford settled a class-action lawsuit and agreed to pay house owners of 2012 to 2016 Focus and 2011 to 2016 Fiesta vehicles as much as $2,325. Those who paid for repairs may be reimbursed within the advanced settlement.

Vice President of Powertrain engineering Dave Filipe says assessments present that clients are glad with vehicles which have obtained transmission {hardware} and software program updates. Third-party surveys corresponding to J.D. Power & Associates present the transmission “provides a competitive level of shift quality,” Filipe mentioned. The guarantee extensions usually are not associated to the lawsuit settlement, Filipe mentioned.

The newest batch of vehicles initially had a five-year, 60,000-mile transmission guarantee, however didn’t get the prolonged warranties supplied on older fashions till now. Filipe mentioned Ford mounted clutch seals on most of the vehicles however realized later that clients nonetheless had been sad. The firm additionally noticed an uptick in clutch repairs from the most recent group of vehicles, he mentioned.

In July, the Detroit Free Press reported that Ford knew the transmissions had issues earlier than they went on sale, and that 1000’s of individuals have complained to the federal government about security issues with them. The National Highway Traffic Safety Administration, the U.S. authorities’s highway security company, mentioned Wednesday that it reviewed complaints concerning the transmissions and different knowledge and “has not found evidence of an unreasonable risk to safety.”

“The customer satisfaction campaigns announced by Ford are intended to address reports involving shuddering and loss of power of affected vehicles,” the company mentioned in an announcement. “The agency will continue to monitor complaints and other data, maintain communication with Ford, and take action as necessary.”

Filipe mentioned Wednesday that Ford’s motion had nothing to do with the newspaper report, and denied that the corporate was conscious of issues earlier than the vehicles went on sale. “At every step we acted right away to address the issues,” he mentioned. But he conceded that it took too lengthy to resolve the issues.

“Ford understands and regrets that many customers have been inconvenienced and frustrated by the performance of the DPS6 transmission,” Filipe mentioned.

The transmissions, designed largely for gas effectivity, got here out within the 2011 Fiesta and 2012 Focus, at a time when gasoline was $4 per gallon. But they shifted roughly, performing extra like a guide transmission than automatics that U.S. drivers had been used to.

This story has been corrected to indicate that the Detroit Free Press printed a report on the transmissions in July, not August.

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