SMS supplier mentioned 168,000 Valentine’s texts have been delayed — now it says the quantity is greater


The firm at fault for the tens of hundreds of delayed textual content messages that have been despatched out early Thursday morning says that extra messages have been delayed than it initially believed. Syniverse, the corporate at fault, initially acknowledged that 168,149 messages have been delayed. It now says that the quantity was based mostly on “preliminary data” and that additional assessment reveals the message complete “is higher than initially reported.”

Syniverse didn’t point out how a lot greater the quantity may be or whether or not it will launch closing numbers as soon as it had discovered the whole. It’s price remembering that the whole variety of individuals affected is at the least double the variety of delayed messages: there’s the sender, whose message was obtained months later at an odd hour of the night time, and the receiver, who received the unusual and generally disconcerting late-night message.

The situation is now resolved and no extra delayed messages are being despatched, based on Syniverse. “We apologize to anyone who was impacted by this occurrence,” mentioned William Hurley, Syniverse’s advertising and product chief. Hurley says the corporate is reviewing its processes to “ensure this does not happen again.”

All of the delayed messages have been despatched out due to a server situation, Syniverse mentioned. A single server failed on Valentine’s Day 2019, holding onto messages that hadn’t but been despatched out. That server was solely introduced on-line once more on November seventh, inflicting the caught texts to lastly be launched.

The delayed messages led to widespread confusion. In the US, textual content messages have been largely delivered in the midst of the night time, and since there was no indication they’d been delayed, recipients have been normally clueless as to what they have been studying. In different circumstances, the reception went past confusion: individuals obtained textual content messages from exes; in a number of circumstances, messages have been obtained by individuals who have died since they have been despatched.

Mobile carriers depend on various third-party firms, like Syniverse, to route textual content messages which are being despatched between networks. That’s why individuals throughout all main carriers and even smaller carriers skilled the difficulty — if their service relied on Syniverse, or if the service of the individual they have been messaging relied on Syniverse, their message would have crossed its community, and it might have gotten caught final Valentine’s Day.


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